openhubx Store Return & Refund Policy

Return Window

At openhubx Store, we want you to feel confident in every purchase. You may return eligible items within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return regardless of the return window.

The following items cannot be returned:

• Final sale items (clearly identified as final sale at checkout)
• Opened or partially used personal care, hygiene, and intimate apparel products
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gifts, and physical gift cards
• Items damaged as a result of customer misuse, improper storage, or failure to follow product handling instructions
• Items sent back after the 30-day return window without prior written authorization from openhubx Store support

How to Initiate a Return

1. Send an email to our support team at [email protected] including your full order number, the specific item(s) you want to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging with your initial request.
2. Our team will review your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully pack the item(s) being returned so they are protected during transit, and write the issued RMA number clearly and legibly on the outside of the shipping package. Please do not write on or mark the original product packaging itself.
4. Send the package to the return address listed in your RMA confirmation email, using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be declined upon receipt or may face substantial processing delays. openhubx Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once openhubx Store has received and inspected your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims (where valid photo proof was provided upfront), refunds are issued within 1–2 business days of claim approval. Please note that your bank or card issuer may require an additional 5–10 business days to post the refunded amount to your statement, depending on their processing timelines. Original shipping charges are not refundable unless the return results from an error on our part (for example, we shipped an incorrect or damaged item). All refunds are issued directly by openhubx Store to the original payment method used at checkout; store credit will be provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, include incorrect items, or differ from its description, please reach out to us within 7 days of delivery with clear photos of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Customers bear the cost of standard return shipping unless the item is defective, was damaged in transit, or the issue stems from an error made by openhubx Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For any return caused by an openhubx Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs, with no deductions from your refund.